The Complex Case Management & Behaviour Support Conference (CCBC) was created by NSW Family & Community Services (FACS) Ageing, Disability & Home Care Hunter New England out of a scoping exercise which highlighted that this area was a gap in the regional service network and a strategic focus for the transition to the National Disability Insurance Scheme (NDIS).

The vision for the conference was to further build the quality of organisational and clinical governance, and service capacity, for NDIS providers ~ particularly to support clients with complex needs.

To build on the learning and development outcomes of the Conference, a Micro Grants program was also made available to enable deeper exploration of topics raised at the conference, facilitate training identified from the conference, or the purchase of sensory equipment.


CCBC included a program of learning, information and strategy to support New England disability service providers in the delivery of support to clients with complex needs and also, fabulous and inspirational entertainment by Rudely Interrupted (see video below) following the CCBC dinner.

The CCBC program was delivered by a targeted mix of presenters.

The opening keynote address was by Australia’s Disability Commissioner 2005-2014, Dr Graeme Innes; followed by an address from the NSW Ombudsman’s office. After lunch Dr Angela Dew (UNSW) presented the Support Planning Resource Kit for People with Complex Needs. FACS’ Clinical Innovation and Governance unit then steps up for the majority of the remaining program commencing with a Service Model Assessment Guide.

The afternoon progressed with a workshop choice of Thinking Systemically or Reflective practice and Day 1 wrapped up with Allambi Care sharing their experience from the 2014 trial site with a Presentation of Complex Service Delivery, followed by a Q&A.

Day 2 opened with Clinical Innovation and Governance presenting Complex Case Review Systems followed by another round of workshops. Workshop choices were Clinical Record Keeping or Trauma Informed Practice. Following these thought provoking workshops was a presentation on Restrictive Practices; RPA – what is it really and why do we monitor it? After inciting some concerns regarding RPA, the Samaritans presented their online RPA Portal.

CCBC concluded with Clinical Innovation and Governance tying all of the discrete presentations together and helping to digest the learning of the past 2 days.

Starfish’s Role

Starfish provided the legal auspice for CCBC and a range of professional support services for the conference as follows:

  • Executive support for the Conference Organising Committee
  • Strategic planning and financial management
  • Conference website and communications platform
  • Venue planning, logistics, technology and on-site delivery
  • Registration management
  • Identity (branding), marketing collateral and program
  • Master of Ceremonies

More Details

Conference website